Terms & Conditions
Duration and Times of Rental
1.1 Rentals are for a maximum of four weeks and commence on the first day of the Rental Period, unless otherwise notified in writing by Nook and Key Escapes Limited.
1.2 The Rental period cannot be exceeded unless Nook and Key Escapes gives written approval. The customer will be liable for any cost of whatever nature incurred because of an unauthorised extension.
2.1 If a booking is more than 60 days before the first day of the Rental Period a Booking Deposit plus Booking Fee shall be paid by the Customer at the time they submit the booking to Nook and Key.
2.2 If a booking is less than 60 days before the first day of the Rental Period, the full Rental Fee plus any additional charges must be paid at the time of submitting the booking.
2.3 The Customer’s submission of a booking is an offer to book the Property. If the Property is available on the requested dates, Nook and Key Escapes will send the Customer a Booking Confirmation. At this point a binding contract incorporating these Terms & Conditions will come into existence. Nook and Key Escapes reserves the right to refuse a booking and if Nook and Key refuse a booking, the Deposit, Rental Fees and any additional charges paid by the Customer will be refunded immediately.
3.1 Unless otherwise agreed by Nook and Key Escapes in writing, the Rental Fee shall be set out on the website at the time of submitting the booking.
3.2 Subject to Clause 5, as soon as the Booking Confirmation is sent the Customer is responsible for the payment of the balance of Rental Fees in accordance with the clause along with any additional charges such as optional extras.
3.3 Payment of the Rental Fees and additional fees are due 60 days before the first day of the Rental Period and non-payment by the Due Date may be treated as a cancellation.
3.4 If the balance of the Rental Fee is not paid by the Customer on the Due Date, then the Customer will be deemed to have cancelled their booking and Nook and Key Escapes shall retain the Booking Deposit and Booking Fee.
3.5 Nook and Key Escapes shall not be responsible for sending reminders of the Due Date. The Due Date shall be set out on the Booking Confirmation.
Changing a Booking
4.1 Once a Booking Confirmation has been sent, the booking can only be changed to another Property by cancelling the original booking in accordance with Clause 5.
4.2 The Rental Period may not be changed by the Customer within 60 days of the first day of the Rental Period. Any other date changes are subject to approval by Nook and Key Escapes and a £38 (including VAT) administration fee will be payable to Nook and Key Escapes.
5.1 A booking can only be cancelled prior to the first day of the Rental Period.
5.2 A Customer who wishes to cancel a booking must notify Nook and Key Escapes in writing (“Cancellation Notice”).
5.3 In the event that a Cancellation Notice is received by Nook and Key Escapes, a cancellation charge is payable depending on the number of days before the first day of the Rental Period. Where a Cancellation Notice is received 30 days or more before the first day of the Rental Period, the Booking Deposit and Booking Fee will be payable. Where a Cancellation Notice is received within 30 days of the first day of the Rental Period, the full Rental Fee will be payable.
5.4 Nook and Key Escapes strongly recommends that Customers take out cancellation insurance in relation to their booking.
If the Property has optional extras, they are listed on the Website or detailed within the Property Guide book within the Property and will be charged at the rates shown.
7.1 Nook and Key Escapes reserves the right to amend prices on the Website due to errors or omissions, but such changes shall be notified to the Customer as soon as possible and the Customer shall be able to end the contract if the amended price is significantly higher than the original price quoted.
7.2 If there are any changes in the rate of VAT between the booking and the date of the Booking Confirmation, Nook and Key Escapes will adjust the rate of VAT and the Customer agrees to pay the applicable rate.
Method of Payment
All payments made to Nook and Key Escapes may be made by credit card, debit card or electronic bank transfer.
Customers located outside of the United Kingdom shall pay in Pounds Sterling by Mastercard, Visa, or international bank transfer. Any charges for payments from overseas will be passed on to the Customer.
10.1 Some of the information on the Website relates to shops, amenities and public houses in the surrounding area. Closures of such premises and other changes to external facilities are outside of Nook and Keys Escapes’ control. If Nook and Key Escapes is aware of any material changes to the Website at the time of the Customer’s booking, then we shall endeavour to inform the Customer of these changes. However, this information is provided for general information purposes and is not intended to amount to advice on which Customers and Guests can rely. Although Nook and Key makes reasonable efforts to ensure the information on the Website is up to date, we make no representations, warranties or guarantees whether express or implied, that the content on the Website is accurate, complete or up to date.
10.2 Properties offering Wi-Fi will have this information detailed in their description on the Website. Provision is subject to availability and network conditions.
Previous Websites Terms & Conditions
The Website and these Terms & Conditions replace and supersede all previous Websites Terms & Conditions.
If there is any ambiguity or inconsistency between the information on the Website and these Terms & Conditions, these Terms & Conditions shall prevail.
Where Inventory is provided, any discrepancies are to be reported to the Housekeeper within 24 hours of the start of the Rental Period, otherwise the Inventory will be deemed to be correct.
14.1 Pets are only permitted at the Property with the prior written consent of Nook and Key Escapes and are subject to any conditions imposed by Nook and Key Escapes. If Pets are permitted, the Customer agrees that they shall be kept under control and exercised off the premises.
14.2 Pets are not permitted in the bedrooms or on the furniture in the Property and Nook and Key Escapes will not accept responsibility for their safety. Pets must not be left in the Property unsupervised as this can result in considerable damage to the Property and distress to the pet. A Charge will be made for each pet.
14.3 Where the description of the property states “Regret no pets”, or the Property does not accept pets or otherwise restricts the keep of pets at the Property, Nook and Key Escapes cannot guarantee that there have been no pets previously kept at the Property.
The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).